Privacy Policy

For what purpose does Flow State require your personal information?

Flow State collects and uses personal information about you primarily to supply you with the products you order from it and the information you request. If you subscribe to our mailing list, Flow State will communicate our regular newsletter topics and also provide you with information about promotions, as well as the products and services of Flow State. If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list via our website.

Security

Your payment is processed through eWAY Payment Gateway. eWAY secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. Flow State will not store or transfer any of your credit card information. All data is transferred using eWAYs secure servers.

What personal information does Flow State collect?

The types of personal information that Flow State records will depend on your usage of our site. If you carry out a transaction online or send us an email, Flow State will record information that may differ from the information Flow State collects if you simply visit our site.

Purchasing a product online

If you purchase and pay for our product or services online, Flow State requires you to provide your account details and credit card details in order to process the payment. If you make an online query about your order you will be required to provide your order and contact details so that your inquiry can be resolved as soon as possible.

General requests

You can use the online forms for a number of other purposes such as to request further information about other Flow State products and services. In order to process your request, we will require you to provide us with certain personal information. This includes such details as your name and contact. If you send us an email request, we will ask for similar information. We require this information to process your request and to improve the services we provide to you.

When you are making a query, Flow State may also ask for information such as details about yourself or your company in order that Flow State can better tailor its services or products to your needs and to provide you with information about other services or products you might be interested in.

Will personal information be given to anyone else?

We do not sell, provide, or allow our information to be viewed by any other person other than those employed by Flow State. Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Statement and with the terms and conditions of any relevant service.

Information collected at this site may be disclosed to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

Are personal account details stored safely?

Flow State takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Flow State only permits your details to be accessed by authorised personnel. Flow State requires employees and contractors to perform their duties in a manner that is consistent with Flow State legal responsibilities in relation to privacy.